Payment and Refund Policy

Refunds may be considered for eligible purchases in circumstances including:

Duplicate payments. If a learner is charged more than once for the same course due to a duplicate transaction or payment error, they may request a refund for the duplicate payment.

Unauthorized payments. A learner who believes a course was purchased with their payment method without authorization may submit a request for review. eFarming may request information or documentation to verify the transaction.

Technical issues. If a verified technical issue prevents access to a purchased course, the learner may request a refund, provided the 3-day and 20% requirements are met. Where possible, eFarming Support may first attempt to restore access.

All requests must be submitted within 3 days from the date the course is successfully purchased. Requests submitted after this period are not eligible under this Refund Policy, regardless of the reason. Learners are encouraged to contact eFarming as soon as they become aware of an issue.

A learner must not have consumed more than 20% of the course material when submitting a refund request. Course consumption may include:

• Lessons or modules viewed
• Videos watched
• Course materials accessed
• Learning content completed
• Other course content consumed through the eFarming platform

Refund requests must be submitted directly to eFarming within the applicable 3-day period by emailing support@efarm.ing.

To help us review the request, include:

• The full name and email address associated with the eFarming account
• The name of the course and date of purchase
• The payment or transaction reference, where available
• The reason for requesting the refund
• Any relevant supporting information or documentation

All refund requests are reviewed and handled solely by eFarming Support. The review determines whether the request was submitted within 3 days and whether no more than 20% of the course had been consumed at that time.

Tutors cannot approve, deny, process, or block refund requests. Communication with a tutor does not constitute a final decision, and learners must direct requests to eFarming Support.

When an eligible request is approved, the applicable amount will be refunded through the appropriate payment process. The time required for the refund to appear may depend on the original payment method or financial institution.

When a refund is approved, the refunded amount will be deducted from the applicable payout of the tutor associated with the course. Tutors acknowledge that an approved refund may reduce the payout associated with that purchase.

A refund request may be declined when:

• It is submitted more than 3 days after purchase.
• The learner has consumed more than 20% of the course.
• The purchase or payment cannot be verified.
• The request does not satisfy this Policy.
• Supporting information is materially inaccurate or incomplete.

Submitting a request does not guarantee approval. eFarming Support may review account, purchase, payment, and course-consumption records as needed to determine eligibility. Learners must continue to comply with eFarming's terms and platform rules during the review.

eFarming may investigate requests where there are concerns about fraudulent, misleading, or abusive use of the refund process. False or misleading information may result in a declined request and additional action under applicable platform policies.

eFarming may update this Refund Policy to reflect changes to its services, payment processes, or operational requirements. Changes take effect from the date specified in the updated Policy.

To request a refund or ask a question about this Policy, email support@efarm.ing as soon as possible and within the applicable 3-day period.

Please read these terms carefully before making a crypto payment. By submitting a payment, you acknowledge and agree to the terms below.

All payments must be sent in the exact amount stated and to the designated wallet address provided.

Any payment received that is less than the required amount is considered an underpayment and is non-refundable. Customers are responsible for verifying the payment amount before completing the transaction.

Customers are solely responsible for ensuring that funds are sent to the correct wallet address provided for the transaction.

Payments sent to an incorrect, unauthorized, or unrelated wallet or contract address may be irretrievable and non-refundable.

eFarming charges a 3% network fee for all crypto-related payments.

Payments must be made using the supported blockchain network specified for the transaction.

Funds sent through an unsupported network may not be recoverable and may therefore be non-refundable.

If a customer accidentally sends the same payment more than once, duplicate payments will be reviewed on a case-by-case basis.

Any refund, where applicable, may be subject to transaction or processing costs.

Customers are responsible for confirming all payment details before submitting payment, including:

• Wallet address
• Payment amount
• Blockchain or network
• Transaction details

Where a refund is permitted under this Policy, the customer may be required to provide sufficient transaction information to verify the payment.

Refunds are not guaranteed where the payment does not comply with the requirements of this Policy.

Once a transaction has been submitted on the blockchain, it may not be possible to reverse or recover the funds. Customers should carefully verify all payment details before confirming a transaction.

By proceeding with a payment, you confirm that you have read, understood, and agreed to this Refund Policy.